Our Policy

Customer Care

Since our opening day, ZEEZEE Wear has been on a mission to provide high quality and affordable sunglasses while celebrating the Australian lifestyle. Our online store has become synonymous for quality and customer service.

Contact: customercare@zeezeewear.com.au

Shipping & Returns

Shipping Policy

We recommend that you take two minutes to read our terms and conditions so that you understand our process before placing your order.

We take great pride in ensuring that your orders are shipped out in a timely manner and that all orders are processed within 1-2 business days (pre-orders excluded). There may be delays during high volume sale periods, promotions and seasonal upswings of an extra processing day. Please note that orders placed on Saturday, Sunday or Public Holidays are processed on the next working day as our warehouse is closed on weekends and public holidays.

When selecting your shipping method, please note that opting to have your item shipped via express post does not effect our processing times. All of our orders are processed on a first in first served basis. There is no queue jumping as that would be unfair on the customers who placed their orders before you. Express Post comes into effect once the order has been collected by Australia Post. More information on shipping times and availability can be found here www.auspost.com.au

Orders can be shipped to anywhere in Australia. Delivery time depends on carrier operation however, we have found on average that it takes between 2-7 business days, depending on your location.

Please ensure that you have entered the correct address when ordering. If you decide to make an additional order and wish to combine shipping, please email us immediately. We’ll make every effort to combine orders and correct shipping charges.

Important Note- ZeeZee Wear is not responsible for any lost, stolen, or damaged shipments. ZeeZee Wear is not responsible for issues caused by incorrect billing/shipping information provided by the customer upon checkout. ZeeZee Wear is not responsible for delayed shipments caused by the shipping carrier. The buyer assumes all responsibilities of claims made with the shipping carrier. Once orders are collected from our pick up address the buyer and carrier are responsible for the order in transit. By proceeding with your order with us you automatically agree to these terms and conditions.

We reserve the right to make changes to all aspects of this site (www.zeezeewear.com.au) including, item availability, pricing, shipping, layout and payment methods. Notifications will be available where applicable. If you have any additional questions or queries, please contact us

Flat Rate & Free (Standard) Shipping Options (Australian addresses only)

When a flat rate or free shipping option is selected at checkout, your order will be sent via Australia Post regular post. While this shipping method has tracking available for all parcels, signature on delivery, express post and insurance is omitted. If you would like express post please select this shipping option at checkout. If you would like to have your order insured contact us immediately to arrange the proper coverage. You can email us at info@zeezeewear.com.au with your name and order number.

Return & Exchange Policy

At ZEEZEE Wear, we take pride in the quality of our sunglasses and want every customer to enjoy their purchase. Please read our Return & Exchange Policy carefully before purchasing.

1. Returns & Exchanges

ZEEZEE Wear does not offer refunds or exchanges for change of mind, incorrect selections or personal preference.

Our standard returns and exchanges process applies to products that are defective or damaged upon arrival. We ask customers to notify us of these issues within 30 days of purchase.

All return and exchange requests are reviewed on a case-by-case basis, taking into consideration the condition of the product, the circumstances of the claim and our obligations under Australian Consumer Law (ACL).

The 30-day reporting period does not limit or exclude any rights or remedies available under Australian Consumer Law, including for manufacturing defects or product failures that become apparent after delivery.

To request a return or exchange, customers must provide reasonable proof of purchase.

2. Product Care & Customer Responsibility

Customers are responsible for the proper care, handling, cleaning, use and storage of their ZEEZEE Wear sunglasses once received.

All ZEEZEE Wear sunglasses must be handled in accordance with the care instructions supplied with the product or published by ZEEZEE Wear.

This is particularly important for sunglasses featuring specialised lens finishes, including mercury-coated and mirrored lenses, which require careful handling and cleaning to preserve their appearance and performance.

ZEEZEE Wear is not responsible for damage caused by:

Improper cleaning methods or failure to follow the recommended care instructions.
Scratching, rubbing or wiping lenses with abrasive materials.
Accidental drops, impacts, crushing or excessive pressure.
Exposure to unsuitable chemicals, cleaning agents or excessive heat.
Improper storage, handling, misuse or neglect.
Loss or damage of individual components after delivery.
Normal wear and tear consistent with reasonable use.

Damage resulting from improper care, accidental damage, customer misuse or failure to follow product care instructions does not, by itself, entitle a customer to a free replacement, refund or exchange.

Where the damage is determined to have resulted from these circumstances rather than a product defect or failure to meet applicable consumer guarantees, ZEEZEE Wear is not obligated to provide a complimentary replacement, repair, refund or exchange.

Each claim will be assessed individually in accordance with Australian Consumer Law.

3. Free Replacements, Repairs & Spare Parts

ZEEZEE Wear does not offer a complimentary replacement service for sunglasses damaged through accidents, improper care, general wear and tear or customer misuse.

We do not provide complimentary replacement lenses, frames, arms, hinges, screws or other individual components for damage or loss occurring after delivery.

ZEEZEE Wear does not operate a general repair or spare-parts replacement service. Customers should not assume individual replacement components or repair facilities will be available for purchase or supply.

We encourage all customers to properly maintain and protect their sunglasses to maximise their longevity.

These conditions do not exclude any repair, replacement, refund or other remedy required under Australian Consumer Law, including applicable consumer guarantees relating to spare parts and repair facilities.

4. Damage After Delivery

ZEEZEE Wear takes care when preparing, inspecting and packaging products before dispatch.

Once an order has been delivered, customers are responsible for the appropriate handling, use, care and storage of their sunglasses.

ZEEZEE Wear is not responsible for damage occurring after delivery where that damage results from circumstances outside our control, including accidental breakage, misuse, mishandling, improper cleaning or failure to follow care instructions.

Damage occurring after delivery is not automatically considered a manufacturing defect and does not automatically qualify for a refund or exchange.

This does not exclude responsibility for damage occurring during delivery, defects existing at the time of supply, or faults covered by Australian Consumer Law.

5. Defective or Damaged Items Upon Arrival

If your sunglasses arrive damaged or defective, please contact us at customercare@zeezeewear.com.au as soon as possible, preferably within 30 days of purchase.

Please include:

Your order number or proof of purchase.
A description of the issue.
Clear photographs showing the reported damage or defect, where reasonably possible.

ZEEZEE Wear reserves the right to reasonably inspect and assess the product before determining the appropriate outcome under Australian Consumer Law.

If a product is found to have a manufacturing defect or fails to meet applicable consumer guarantees, we will provide the remedy required by law.

For major failures, customers may be entitled to choose a refund or replacement. For minor failures, ZEEZEE Wear will provide an appropriate remedy in accordance with Australian Consumer Law.

A customer claim will not automatically qualify for a refund or exchange solely because the sunglasses have become scratched, damaged or unusable after purchase.

6. Refunds

Once a returned item has been received and assessed, we will notify you by email of the outcome.

Where a refund is approved, it will generally be processed to the original payment method within 10 business days of approval. Additional processing time may apply depending on your financial institution.

Refunds will not ordinarily be provided where the reported issue is determined to have resulted from customer-caused damage, misuse or normal wear and tear, rather than a failure to meet applicable consumer guarantees.

Any entitlement to a full or partial refund will be determined in accordance with Australian Consumer Law.

7. Sale Items & Non-Returnable Products

Sale and discounted items are not eligible for change-of-mind refunds or exchanges.

Gift cards and digital products are also generally non-returnable for change of mind.

These exclusions do not affect any statutory rights or remedies under Australian Consumer Law.

8. Return Shipping

Customers should contact ZEEZEE Wear before returning an item so that the return can be reviewed and appropriate instructions provided.

For products that can reasonably be returned by post, customers may be required to initially cover return shipping costs while the claim is assessed.

If the product is confirmed to have a fault covered by Australian Consumer Law, reasonable return shipping costs will be reimbursed where required by law.

For returns not involving a failure to meet consumer guarantees, shipping expenses are generally non-refundable.

We recommend using a trackable shipping service, particularly for higher-value orders.

Return Address:

ZEEZEE Wear
PO BOX 7
Forestville NSW 2087
Australia

9. Gifts

If your purchase was received as a gift, please contact our customer care team with proof of purchase and details of the issue.

Any eligible refund, exchange or other remedy will be assessed in accordance with Australian Consumer Law.

Where a discretionary gift credit is offered, the relevant terms will be communicated to the recipient.

10. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All requests are assessed individually, taking into consideration the nature of the reported issue, evidence provided, product condition and applicable consumer guarantees.

11. Contact Us

For any return, exchange or product-related enquiries, please contact:

ZEEZEE Wear Customer Care
customercare@zeezeewear.com.au

We appreciate your understanding and encourage all customers to follow our sunglasses care guidelines to ensure their ZEEZEEs remain in the best possible condition.

Store Policy

Privacy & Safety

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on ZeeZee Wear's website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our e-mail newsletter/catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

ZEEZEE Wear Customer Care Mailing Address

PO Box 7

Forestville, NSW, 2087.

Payment Methods

Credit / Debit Cards
PAYPAL

Afterpay

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