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STORE POLICIES

Customer Care

Since our opening day, ZEEZEE Wear has been on a mission to provide high quality and affordable sunglasses while celebrating the Australian lifestyle. Our online store has become synonymous for quality and customer service.   

Contact:  customercare@zeezeewear.com.au

Shipping & Returns

Shipping Policy

We recommend that you take two minutes to read our terms and conditions so that you understand our process before placing your order.

We take great pride in ensuring that your orders are shipped out in a timely manner and that all orders are processed within 1-2 business days (pre-orders excluded). There may be delays during high volume sale periods, promotions and seasonal upswings of an extra processing day. Please note that orders placed on Saturday, Sunday or Public Holidays are processed on the next working day as our warehouse is closed on weekends and public holidays.

When selecting your shipping method, please note that opting to have your item shipped via express post does not effect our processing times. All of our orders are processed on a first in first served basis. There is no queue jumping as that would be unfair on the customers who placed their orders before you. Express Post comes into effect once the order has been collected by Australia Post. More information on shipping times and availability can be found here www.auspost.com.au 

Orders can be shipped to anywhere in Australia.  Delivery time depends on carrier operation however, we have found on average that it takes between 2-7 business days, depending on your location.

Please ensure that you have entered the correct address when ordering. If you decide to make an additional order and wish to combine shipping, please email us immediately. We’ll make every effort to combine orders and correct shipping charges.

Important Note- ZeeZee Wear is not responsible for any lost, stolen, or damaged shipments.  ZeeZee Wear is not responsible for issues caused by incorrect billing/shipping information provided by the customer upon checkout. ZeeZee Wear is not responsible for delayed shipments caused by the shipping carrier. The buyer assumes all responsibilities of claims made with the shipping carrier. Once orders are collected from our pick up address the buyer and carrier are responsible for the order in transit. By proceeding with your order with us you automatically agree to these terms and conditions.

We reserve the right to make changes to all aspects of this site (www.zeezeewear.com.au) including, item availability, pricing, shipping, layout and payment methods. Notifications will be available where applicable. If you have any additional questions or queries, please contact us

Flat Rate & Free (Standard) Shipping Options (Australian addresses only)

When a flat rate or free shipping option is selected at checkout, your order will be sent via Australia Post regular post. While this shipping method has tracking available for all parcels, signature on delivery, express post and insurance is omitted. If you would like express post please select this shipping option at checkout. If you would like to have your order insured contact us immediately to arrange the proper coverage. You can email us at info@zeezeewear.com.au with your name and order number.

           


Return & Exchange Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on your location, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. 

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial or no refunds are granted (if applicable)
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@zeezeewear.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@zeezeewear.com.au and send your item to: PO BOX 7 Forestville, New South Wales AU 2087.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: PO BOX 7 Forestville New South Wales AU 2087

Store Policy

Privacy & Safety

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on ZeeZee Wear's website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our e-mail newsletter/catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

ZEEZEE Wear Customer Care Mailing Address

PO Box 7

Forestville, NSW, 2087.

 


Payment Methods

Credit / Debit Cards
PAYPAL

Afterpay

Square

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